Terms of ServiceTERMS OF SERVICE
-Payment is required in advance. A 30% nonrefundable deposit is required to secure your spot in our queue. This will be used to purchase materials for your commission along with the shop fee. We are more than happy to work out a custom payment plan with you. The suit must be paid off 50% before work begins and 100% before it leaves our shop -Payment plans will be worked out with the individual on a month to month basis -A clear (SFW) reference sheet of your character is needed to give a quote. WolpertingerWhite offers them on commission if you are in need of one -We reserve the right to cancel a commission for any reason. If we are the ones to cancel, a full refund will be given -If you cancel a commission, a partial refund will be given based on the amount of work that has been completed. The deposit will be kept for cost of materials -We send WIP updates to our commissioners at each step (foam, fur, etc). These pictures are also posted on our facebook page -We do not currently take rush orders or firm deadlines for commissions. Tombo is in school full time and Kota suffers from a rather debilitating illness. However, if there is a certain convention/date you'd like your fursuit to be completed by, let us know and we will try our best to work with you -Fullsuits and halfsuits REQUIRE a duct tape dummy. A good tutorial for making one can be found here -> X Please make sure to include horizontal notches along your cuts so we can piece the dummy back together! -If you are allergic to dogs or cats, please let us know! Kota uses a service dog, and although he is a hypoallergenic breed (samoyed) we like to play it safe. He's not allowed in the workshop, but we can take special care to keep your costume away from him -All suits come with a 6 month guarantee. If something breaks or you pop a seam within the first 6 months of owning your suit, you can ship it back to us, and we will repair it, free of charge! We'll cover the cost of shipping it back to you once the repairs are finished. Fursuits must be washed before being returned to us for repairs -If your suit is used for anything sexual, that is your choice. However, the 6 month repair guarantee will be voided. We will only work on SFW suits -Unfortunately, we cannot make suits of copyrighted characters |